Frequently Asked Questions
Property Management
What services does Blue Heron Property Management provide?
Blue Heron delivers end-to-end vacation rental management that includes marketing, managing bookings, guest communication, cleaning, inspections, and maintenance coordination. Every system we use is designed to make ownership effortless, profitable, and worry-free, while protecting the long-term value of your coastal vacation property.
Do you manage long-term rentals or real estate sales?
No. Blue Heron focuses exclusively on short-term vacation rental property management across Delaware and Maryland’s coastal communities. Our expertise is short-term rentals, and that focus helps us deliver superior performance and five-star guest experiences. That being said, we understand the nature of hosting longer-term tenants in the off-season and are happy to work with you on your rental goals.
How will my property be marketed?
Each home receives professional photography, optimized listings, and dynamic pricing on major platforms such as Airbnb and VRBO. We also leverage our direct-booking network and repeat guest outreach to drive bookings beyond the big platforms, adding more revenue to your pocket.
Can I use my property for personal stays?
Absolutely! Homeowners maintain full access and control. Simply reserve your personal use dates in advance through your booking calendar, and those dates are blocked for your exclusive enjoyment.
Rental Cleaning Services
How does Blue Heron handle cleaning between guests?
We partner with trained local professionals who follow a detailed 5 Diamond cleaning checklist for every turnover. Each property is inspected by our team before the next guest arrives, ensuring every stay meets the highest standard of cleanliness and presentation.
Can I schedule an extra cleaning during my stay?
Yes. Homeowners can easily request additional property cleanings through our office. Whether you’re in residence or preparing for guests, we’ll coordinate the service at the standard cleaning rate.
Are cleaning fees charged to guests?
Yes. Cleaning fees are automatically included in every guest reservation, so homeowners never pay out of pocket for guest turnovers.
Linen & Terry Service
What is the Blue Heron Linen & Terry Service?
It’s our in-house linen program, built locally to deliver hotel-quality sheets and towels that are professionally laundered, folded, and delivered to your property before every arrival. This exclusive service ensures a consistent, elevated experience for every guest.
Are linens and towels included for all managed homes?
Yes. Every Blue Heron property includes full linen and terry service as part of our guest-ready program. The cost is built into each reservation, so homeowners never pay out of pocket, and guests enjoy a five-star standard every time.
Can self-managing homeowners use your Linen & Terry Service?
Yes. Independent owners and small property managers can order directly from Blue Heron Linen & Terry Service at exclusive partner rates. Local quality, without the markups. Learn more here.
Property Maintenance
How are maintenance issues handled?
Blue Heron Property Management works with trusted local professionals who respond quickly and effectively. You’ll be notified of any non-urgent repairs before work begins, ensuring total transparency and control.
What happens in the event of an emergency?
For urgent issues like leaks, HVAC failures, or lockouts, our team responds immediately, 24/7. Protecting your property and your guests’ safety is always our first priority.
Can I use my own maintenance vendors?
Yes. We’re happy to coordinate with your preferred contractors, provided they meet Blue Herron’s quality and safety standards.
Payments to Rental Owners
How often do I get paid?
Homeowners are paid within 24–48 hours after each reservation closes, promising fast, transparent cash flow. Monthly summary statements are also provided for full reporting.
How do I access my statements?
All financials are available in your secure Owner Dashboard, powered by Fairly.com, showing real-time revenue, fees, and net payout. Total transparency, anytime, anywhere!
How are payments sent?
Payments are issued via electronic direct deposit. These are fast, reliable transfers with no paper checks or delays.
Homeowner Responsibilities for Vacation Rentals
What do you expect from homeowners?
We ask homeowners to keep their property well-maintained, properly insured for vacation rental use, and stocked with basic household essentials. From there, Blue Herron helps keep your home guest-ready and revenue-optimized at all times.
Do I need a rental license?
Many municipalities, including Ocean City, MD, and the Delaware beaches, require short-term rental permits. Blue Heron assists with compliance, licensing, and local regulations so that your property is fully approved before listing.
Can I be involved in decisions about my property?
Absolutely! We believe in partnership and transparency. You’ll always have access, visibility, and input on pricing, policies, and property decisions. Your goals guide our strategy.
Contact Blue Heron Property Management
Call us at (302) 339-1148 or fill out the form below for more information.