In some situations, you may need to charge an upcoming Airbnb guest an additional, one-time fee after their reservation is confirmed. This feature is available only for Airbnb reservations. Fairly can help process these requests directly through Airbnb, ensuring charges are secure, documented, and compliant.
Looking for guest damage reimbursement? See our Damage Protection Insurance page for those instructions.
How It Works
Before initiating a fee, you must communicate with the guest and confirm they agree to the additional charge. Below are sample message templates you can use:
Confirm request:
“For the additional service requested, we charge a fee of $X. If you’re okay with this, I can go ahead and request that payment through Airbnb.”
Explain what to expect:
“Please expect a payment request for $X from Airbnb. You will have 72 hours to agree to the additional payment amount. Let me know if you have any questions — thank you!”
Once the guest confirms they agree to pay, contact Fairly Support so they can submit the payment request on your behalf.
Steps to Request a One-Time Fee
- Email support@fairly.com with the following information:
- Guest’s full name
- Booking dates
- Home address
- A note describing what the fee is for
- Fairly submits the request to Airbnb through their platform.
- The guest receives a payment request from Airbnb and has 72 hours to accept it.
- Fairly will notify you once the guest approves the charge.
- The payment will appear as a separate payout labeled “Damages reimbursement.”
Payout Information
Examples of When to Use This
- Guest is hosting an approved event and has agreed to an event fee.
- Guest is bringing additional approved pets that require an extra fee.
- Guest requests an added service such as early check-in, late checkout, or special setup.
When Not to Use This
- Reservation changes: If a guest wants to alter their stay dates or add pets, refer to Change Requests from Guests instead.
- Damage or loss: For reimbursement of damages, see the Damage Protection Insurance section.